Product Description:

Product Description

Features of The Basement Watchdog Big Combo CONNECT Sump Pump

Preassembled for Easy Installation

When you buy The Basement Watchdog Big Combo CONNECT (Model CITS-50), most of the plumbing has been done for you. The primary AC sump pump and battery backup pump come preassembled, including check valves, elbows and pipe already measured and glued, making it fast and hassle-free for you to install the best protection in the industry.

24/7 Monitoring

The controller for your Basement Watchdog Big Combo CONNECT (Model CITS-50) sump pump system provides crucial, 24-hour-a-day monitoring of pump, power and battery conditions, ensuring your system is ready to protect. The easy-to-understand controller detects irregularities, sounds an alarm, and visually pinpoints problems and solutions on the front panel.

Automatic Protection

With The Basement Watchdog Big Combo CONNECT (Model CITS-50) on guard, you’ll have confidence knowing your basement is protected. The control box automatically monitors the system, and should your power go out, the battery backup sump pump will take over to keep your basement dry.

Two Dual Float Switches—Four Times the Protection

The Basement Watchdog Big Combo CONNECT (Model CITS-50) includes two sets of microreed Dual Float Switches. We introduced this technology, proven reliable in other uses for over 50 years, to the pump industry and improved it by including two floats on each pump. Simply stated: if two floats are good, four are better.

Automatic Charging

The Basement Watchdog Big Combo CONNECT (Model CITS-50) is equipped with an automatic, multi-stage, 1.6amp charger that keeps the battery fully charged and ready to go. Plus, it’s compatible with our Maintenance Free Standby Battery (Model BW-27AGM). This model can use two of our batteries, connected in parallel, to double your runtime.

Remote Notification

Knowing the status of your sump pump is critical whether you are at home or away. The Basement Watchdog Big Combo CONNECT (Model CITS-50) can link to The Basement Watchdog Wi-Fi Module (Model BW-WiFi2) or a home-security system, allowing for real-time alerts via text, email, push notifications, or from your home-security provider.

30+ Years Protecting Basements

The Basement Watchdog has been protecting homes for over 30 years and continues to lead the pack. We build the most dependable, user-friendly pumps in the industry using intelligent design, premium components, and quality manufacturing practices that include thoroughly testing every single unit.

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Customer Reviews

4.4 out of 5 stars 266

4.5 out of 5 stars 217

4.7 out of 5 stars 582

4.2 out of 5 stars 59

4.2 out of 5 stars 143

Price

$449.00$449.00 $323.10$323.10
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$139.00$139.00 $49.00$49.00

Pumping Capacity @ 0′
Primary Pump: 4,400; Backup Pump: 2,600 Primary Pump: 3,720; Backup Pump: 2,000 no data
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Remote Notification w/Optional WiFi Module

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Preassembled Primary & Backup Pump

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Exercises the Pump Weekly

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Charger
Smart Charger – 1.6 Amps .4 Amps no data
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½ HP energy-efficient Permanent Split Capacitor (PSC) primary pump can save money on your electric bills
Primary pump capacity 3,540 GPH at a 10 ft. lift and 4,400 GPH at 0 ft. lift. Backup system capacity 1,850 GPH at 10 ft. lift and 2,600 GPH at 0 ft. lift
Includes a WiFi-capable battery backup system that provides 24-hour-a-day monitoring of pump, power and battery conditions; backup controller will sound an alarm, illuminate a warning light and describe what to do for easy maintenance
Allows for connection to a Basement Watchdog CONNECT Module (BW-WiFi—a SEPARATE PURCHASE), giving you real-time alerts via text, email, push notification or through the Basement Watchdog free app
Provides days of intermittent pumping power on a single battery charge and is compatible with both maintenance-free AGM and wet-cell batteries. Connect two batteries in parallel for double the runtime.

Product Summary:

Item Details:

Products Reviews:

Reviewer: maxicat
Rating: 5.0 out of 5 stars
Title: Reliable Workhorse
Review: Highly Reliable! This unit replaced another Basement Watchdog after 15 or so years of service. We have a lot of ground water at my home and the prior unit took a beating. After the main pump went out the backup pump and battery took over and kept the basement dry until this new unit arrived and installed. The install was easy. Remove the old and connect the new unit in a plug n’ play fashion. The backup battery and pump was on-line for about 5 days. The installation took about 45 minutes doing it carefully and slowly. A plumber could get it in and operational in 30 minutes. I also appreciated that the unit came with a battery box which made the install very easy. The charger unit sits on top of the battery box and is essentially plug and play. I also checked with Customer Support at Basement Watchdog and got great advice on replacing the old unit with a new updated unit. I will add the WiFi connectivity later. Highly recommended. I will purchase again in 15 or 20 years.
Reviewer: Amazon Customer
Rating: 5.0 out of 5 stars
Title: Pretty impressive package
Review: Bought this to replace a Cast Iron brand pump my contractor installed, in order to add an integrated battery backup. The overall package is impressive. Primary pump is quite a beast, heavy (as it should be) but extraordinarily quiet.It was nice to have it all pre-assembled in one way. Just wait for a dry spell, clean out the sump, and drop it in. Only thing is, even with a modern, really large sump-pit, the prior installation’s geometry might make it difficult— in other words, if this was the original pump, the plumbing locations might have been different.I made it work— just barely. It was a “finagle.”I probably could have altered the geometry of the pre-assembled pump if I couldn’t squeeze it in, but that would have sort of defeated the purpose. And there were no directions about that. That cost the review a star.There is a weep-hole in the anti-siphon valve that spews a good deal of water for a few seconds when the back-up pump is about finished with its cycle. That was a concern, and required a call to Customer Service (which was quite good) for reassurance that such was normal. Again, would have been nice to have that documented in the “testing” section to indicate it’s an expected behavior.Final nit-pick is that when you go to register the pump and the battery after installation, they demand the serial numbers. Well, if they think that I’m going to open everything up all over again on my hands and knees in order to give them something beyond “9999999,” they’ve got another thing coming. Put the s/n on warranty-cards or on the box.Overall, though, this package gives me added peace-of-mind, and with the WiFi module added, even more so.EDIT: Adding a star for steller (ahem) customer support. US-based, customer-focused. This device has now run through some really substantial rain-storms. It’s about half as loud as the old, high-quality, pump, and really does the job.
Reviewer: Richard G.
Rating: 5.0 out of 5 stars
Title: Works flawlessly
Review: Works as described. No issues.
Reviewer: BW
Rating: 4.0 out of 5 stars
Title: Very overpowered, also cords need organizing
Review: I bought this combo for the ease of installation. However, this combo does not install easily in sumps with lids. Because of its complexity there’s a lot of cords going in and out of the sump. No problem there, except that the backup control panel is permanently connected to its float as is the main pump controller connected to its float. So in order to fish those cords through a sump basin lid, you have to unbolt the floats and fish those through a (hopefully) large enough lid opening. Basement WatchDog should assemble these with disconnects in the cords to make it easier to run all the wires and also to adapt grommets sealing the lid openings.I bought the 1/2 horsepower main motor based on my lift requirements (14′), but it is way too overpowered and empties the sump in 5 seconds. The pressure in the 1 1/2″ line is so intense that when the line expands to 3″ it blows a dry fit cleanup straight off. Next time I’ll order the smaller pump. As pumps go it’s pretty quiet.Also, the plug in for the controller is a big square box that takes up an entire quad outlet. They need to repackage this component so it can be plugged in without covering up the other 3 plugs in a quad socket.
Reviewer: martha shook
Rating: 5.0 out of 5 stars
Title: Excellent product
Review: Easy installation.
Reviewer: Troy S.
Rating: 1.0 out of 5 stars
Title: Quit working in under 3 months
Review: Worked fine for about 2 months, then started having daily issues where the main pump would not activate and the backup pump would come on. Each morning I was able to reset the main pump, fix the issue, and get the main pump turned on again, only to have this problem repeat itself the next morning. It seemed like a problem with the float assembly, but eventually fixing the floats no longer fixed the problem. After a few days of this, the main pump stopped coming on entirely and now sits in my sump pit dead.Pretty unbelievably poor quality for a product designed to last years, which instead last less than 3 months.